The Hidden Safety Net Behind Finding the Right Match
Finding a home helper shouldn’t feel like a unicorn hunt
That’s where our Matching Fee comes in. It covers the time, care, and human know-how that goes into connecting you with your home helper.
Choosing the right help for your home isn’t just “search and hire.” It’s late-night scrolling through ads, dodgy replies from strangers, and chats with people who sound great until they ghost you on Day 2.
It can feel like hunting for a unicorn with a mop. And let’s be real, you don’t have time for unicorn hunts (or another Saturday spent scrubbing the bathroom because the Facebook hire “didn’t show” or half-hearted it). Suddenly, you’re back at square one.
Sound familiar? Yep, you’re not alone.
We do the hard work, so you don’t have to
We’re not big fans of leaving things to chance. So instead, using our three decades of experience finding great people (with a whooole lot of fine-tuning along the way), we invest the time to diligently screen and nurture every Home Assistant and Barefoot Basics Cleaner who joins us, so you can be sure the person walking through your door is as real (and reliable) as they come.
Every month, over 4,000 people apply. Only about 40 make it through. Why? Because we’ll only hand match you to the right people, not just any people.
That’s where your Matching Fee goes – kissing all the frogs so you don’t have to.
Keeper Guarantee: for when life happens
And if your match doesn’t hit the mark? Our Keeper Guarantee means we’ll replace them with a better match and your next service is on us. Simple as that.
And if life happens (because, well, it does), you’re not left hanging. If your Home Assistant or cleaner takes a sick day, heads off on a well-earned break, or decides to chase a new adventure, we’ll be right there with a fresh face to keep things rolling smoothly.
You skip the no-shows and the “double-booked” texts, and go straight to weekends that belong to you again.
As Sarah H. in Melbourne put it:
“It was very straightforward. I sat back and someone else took care of the rest.”
Yes, the Matching Fee is an investment in human form. Someone who learns your home, gets to know your quirks, and grows into your routine until it feels like they’ve always been there.
That’s your hidden safety net in action, and that’s what peace of mind looks like.
But don’t just take our word for it…
“We’ve been trying to find a regular cleaner for MONTHS. I will be honest, we saw Family Clean a while back but were being cheap and didn’t want to pay for the matching fee when all other companies did this for free. We finally bit the bullet and, WOW! We regret we didn’t do this sooner!” Joanne F.
“Family Clean you absolutely delivered! It was so easy to book and get matched. Keep doing what you do. I’m referring you guys to everyone!” Sherya S.
“After years of struggling with reliability and quality of cleaners we used Family Clean to source a new cleaner. We have had Mailin and Tamara for over 12 months and they are just delightful. A main requirement was that our 3 pets got some love while they were here and our 2 elderly dogs and cat just love the girls. If I want something extra done or something done differently it’s never a problem. We are very happy to recommend Family Clean – and I’m picky!” Natasha O.
See why other Family Clean clients LOVE their Home Assistants and Barefoot Basics Cleaners 