One simple service for home life
Supporting life’s fast lane busy chapters, or empowering independence in your own home as you enjoy cruising in the slow lane with the top down blasting nostalgic tunes.
House Cleaning tasks, just the start!
Every week is different, every home is different…
We get it! So, we made a better way to find help for your home.
Your housekeeping match gives you help at home, which includes *everything* you don’t have time for. You can mix things up as you need – have the windows cleaned one week and the out of control linen cupboard rearranged the next. This is your clean your way.
Simply choose the amount of time you want to book. It’s all at one affordable flat hourly rate, which means there are no hidden costs for certain tasks or checklists full of things you don’t need.
Your Match
Your Home Assistant is one in a hundred – literally.
For every cleaner that eagerly arrives at your doorstep, we’ve screened out 99 others. Using our two-decades of experience and a sixth sense for finding good people, we invest in recruitment, screening and ongoing skills support for every Home Assistant we match you with. This amazing human will get to know you and your home better with every service.
Here are the perks…
Highly selective. Uncompromising.
We don’t take risks with our own family, just like we won’t with yours. Our Home Assistants are fully screened and insured to ensure a squeaky-clean track record.
Free Replacements
We’re here for the long-haul. To ensure our service is soooo consistently good, this replacement guarantee provides you with free replacement support for regular services. Making transitions effortless, solving the revolving door by keeping you with a Home Assistant when life moves them on to a new chapter.
The Match Guarantee
Let’s be honest, things can go wrong sometimes (yep, we’re all human!). Our promise to you? We’ll move mountains to find your keeper, but we’ve got your back if life hands you a human moment. So in the slight chance that we don’t match you with a keeper for a regular service booking, simply tell us why and we’ll replace them with a better fit and your next service on us!
Your clean, your way
Living with kid mess? Pantry chaos? Or bathroom build-up? We get it – every home is different, and every week is different. By giving you the power to mix things up as you need, this service responds to the demands of real life. It’s allllll the help you need in one fully inclusive service.
You can book online (yep, even in your pj’s!). It only takes a few minutes and gives you back hours of quality time – hooray for more time!
All the help you need, in one simple service
Cleaning is the heart of what do, but there’s more help on hand if you need it!
Cleaning
With both basic and deep cleaning in one handy service, you can mix and match what gets done.
Housekeeping
Think chopping the veggies for dinner, ironing, watering the plants and organising the pantry.
Home Help
Have someone pick up the dry cleaning or groceries, or even ask your Home Assistant to walk the dog.
What happens after you book?…
Hand-matched
First things first, give yourself a high five – you really do deserve this! While you celebrate, we start matching you with a Home Assistant (there are no rushed Tinder-style swipes happening around here!). We know you’re excited to meet your Home Assistant, so we do our best to introduce you to your perfect match within a week of your booking and will keep you updated along the way.
Confirmation
Once we find your match, you will receive booking confirmation via text and email with the contact details and a bio of your Home Assistant (along with a photo of them). This means you will know all about the wonderful human coming to your home (and have some handy ice-breakers up your sleeve).
Your Home Assistant will then be in touch with you shortly after to organise a date and time for your service that suits you both.
Walk-through
The best relationships are built on great communication! Your Home Assistant would love to meet you in person on your first visit to discuss your priorities, wish list and your home’s quirks (like how you line up the kitchen canisters or arrange your cushions).
You’ll also discuss time and expectations. Your Home Assistant can work miracles, but even miracles need enough time. If your home needs more attention than the booked time allows, they’ll be upfront about what’s possible. No surprises, just honest conversations keeping things nice and clear.
Follow-up
If you have a question about your booking or its status, feel free to contact us or see our handy FAQs. We have a real person behind our requests for feedback (yes, we want to make sure you’re happy with your match!).
Our Client Experience Team (affectionately called the Mother Ducks), will check in shortly after your first service to see how everything went, and then follow up regularly when needed to support and nurture you and your Home Assistants along the way.
The Match Guarantee
Because sometimes even matchmakers get it wrong.
Let’s be honest: matching isn’t an exact science. Even after kissing 4,000 frogs a month, sometimes we miss. That’s why we have this guarantee. If your regular match didn’t hit the mark, just tell us why. We’ll help match you with a better fit and your next service is on us. Simple as that.
FAQs
What is the difference between a cleaner and a Home Assistant?
We call our ‘cleaners’ Home Assistants to acknowledge they are far more than cleaners! Identifying people with a natural energy to serve, unique superpowers and life experience, enables us to support you with a service that can flex with the demands of everyday home life (think, raking the leaves outside, prepping the kids’ lunches or unpacking your grocery delivery).
Of course, cleaning is still the heart of what we do – BUT if there is something more you want done, you do not need to limit your service to floors, bathrooms and dusting. Every Home Assistant has their own special interests and skills (there are foodies, mums and avid gardeners, just to name a few), so simply ask what else they can offer, and they’ll be happy to help!
What’s included in my service?
It’s up to you! With us, there’s not a generic checklist of inclusions (here’s why). Simply book the amount of time that suits your budget and set the priorities. These can be the same at each service for a regular service, or you can mix things up as you need. For a regular service, some clients choose to have a consistent set of tasks completed, then their Home Assistant does deeper cleaning jobs as they’re needed (think oven, tidying the linen cupboard and dusting the fans – meaning you never need to spring clean again!). While others like to mix it up from week to week according to what is happening in their home (think prepping the guest room for in-laws, cleaning out the toy cupboard, a quick grocery run to top up the essentials).
For once-off services, simply prioritise your top few tasks and your wish-list tasks and your Home Assistant will be able to confirm what is achievable within the time allowed.
This arrangement gives you the ultimate flexibility at the same flat hourly rate!
How much time should I book for?
We suggest booking the amount of time based on your budget. If you’re not sure how much can be done in the time you’ve booked, don’t worry! Your Home Assistant will be really clear about what is possible as you discuss your priorities together (you can always add more time if you wish or trim down your priorities and rotate different tasks across services). Kindly note, there is a minimum callout value for regular and once-off services. Pop over to the ‘Match Me Now’ button for pricing and service options.
What should I expect at my first service?
Every home is different – so whether you like hospital corners or you’re more ‘loose-n-free’ we want to know! Your Home Assistant will make every effort to get to know the quirks of your home but bear in mind this may take a couple of services. That’s why it’s important to meet your Home Assistant at your first service and explain your priorities and how you like things done.
We don’t end the ‘getting to know you’ stage there – the more feedback you can give, the more your Home Assistant can tailor your service and become the expert of your home. Send this feedback straight to your Home Assistant, or pass it along to our ‘Mother Ducks’ who check in with you after your first service and throughout your journey.
Do I need to supply anything?
For hygiene reasons in order to keep things clean (pardon the pun) – your Home Assistant will ask to use your vacuum/mop/bucket and your preferred eco-friendly cleaning products that may be required to complete the tasks you have in mind for your service (safe for their health, yours and the environment). Think cloths, brushes, multi-purpose, glass cleaner, floor cleaner etc. This also allows your Home Assistant to use what is suitable for any unique surfaces or preferences you have for your home.
*Kindly note: If your equipment isn’t in great working order (AKA your vacuum is on it’s last legs, or your stick vacuum only has the energy for a quick 10 minute clean), it may affect the outcome of your service.
Sound like the help you need?
From our family to yours, we’ve been matching great people since 1994. Let us help you find yours…