Dependable help, on the regular.
“School run, work meetings, aging parents – when did life get so?…”
We see you. Annnnd the mismatched socks taking over your drawers, an oven that’s seen one too many burnt cookies and the pile of shoes planning a hostile takeover.
The great news? You found us. Family Clean is the matchmaker connecting you with local regular cleaners who become your extra pair of hands to support you with all things home life.
All included. No surprises. No hidden costs.
Just matching good humans to make your everyday easier.
This button will negotiate peace with your shoes 🧘
What makes Family Clean different from other Regular Cleaning Services?
The story
It all started back in ’94 with a one-man band on a mission to bring family back together after losing the farm. As word spread, more and more people were met who needed a hand – and a sixth sense was developed to identify and match them with those who were also born to lend one.
As Family Clean grew, we were faced with a challenge that still drives us today: finding the right people who share that same spark – those who genuinely want to make a difference and bring energy to your home. People who make home life better. Not just cleaner. Better.
Over the years, we’re proud to have created opportunities for thoughtful, thorough people you can count on. By supporting Family Clean, you’re supporting enthusiastic people in your community who are grateful for the opportunity to help you and grow with your home in all stages of life.
So, ready to meet your match?…
Here’s what you can expect from your Family Clean match:
We kiss a lot of frogs so you don’t have to.
Finding the right person to help at home shouldn’t be harder than quantum physics. That’s why we do the hard work for you. Independent Home Assistants are fully screened, police checked and have Public Liability Insurance to ensure a squeaky clean track record for your peace of mind.
Free Replacements
We all get hit by life’s curveballs from time to time. If your Home Assistant needs to take a sick day, go on a well-earned break, or decides to chase a new adventure, don’t worry – we’ll be there to match you with a fresh face to keep things rolling smoothly.
The Match Guarantee
We’re not afraid to be honest and share that matchmakers can get it wrong sometimes. But, this is what you can expect if we do…
Every home is different, and finding the right match isn’t an exact science (even after kissing 4,000 frogs a month). If your regular cleaner isn’t quite right for your home, just let us know. We’ll find you a better fit, and the next service? On us. Simple as that.
Your Clean. Your way.
Life doesn’t fit into a checklist. Neither do your regular local cleaners. From kid-mess and bathroom build-up one week to tackling the laundry pile and hosing down the patio the next, your match is ready for anything. No rigid checklists full of things you don’t need. Just real humans responding to the demands of life. All included at one flat hourly rate. No surprises. No hidden costs.
Cleaning is just the Beginning
Mix, match and prioritise your cleaning service as you need, all at the same uncomplicated flat hourly rate (keeping things nice and simple).
So what can your regular cleaner take care of for you on a daily, weekly or fortnightly basis?
- Bathroom cleaning: No more avoiding that build-up you’ve been side-eyeing for weeks.
- Kitchen cleaning: No evidence of the lasagna explosion in the microwave from last night’s midnight snack.
- Dusting: Take deep breaths with confidence, minus the ‘bless you’s.’
- Vacuuming: The dog hair tumbleweeds are giving unwanted desert vibes.
- Mopping: Clean floors = reinstating the 10 second rule.
- Laundry: A welcome extra pair of hands to pull you out from under the pile.
- Linen changing: Fresh sheet vibes all the way!
- Organising the pantry: We’re confident to say, you’ll likely catch yourself wanting to open the door just to admire it.
Get Pricing and Book Your Cleaner
It takes less than the time it takes to cook 2-minute noodles (seriously). Niggling Questions? We’re here for those!
So, ready to get your Regular Cleaning Service started? Here’s how:
We’ll match you with regular cleaners like Sonam – he’s a pro at folding fitted sheets and knows how to crack a smile.
Or Grace – she’s got a knack for helping without making anyone ask (especially your stubborn Dad who insists he can still climb ladders!).
Booking a Regular Cleaner
Hit the ‘Match Me Now’ button to book online and we’ll collect all the details needed to start matching you with your very own Tom or Sara. Prefer to chat? We love connecting! Call our Client Experience Team on 1300 121 041. They’re pros at understanding your needs and managing expectations for a successful experience all round. So if you have questions or need some honest advice, they’re just a phone call away.
Finding Your Match
High five – you’re on your way! While you dream about what you’ll spend your new-found time on, we’ll be pairing you with a top-notch regular housekeeper who’s just right for you. We’ll introduce you to your match within a week, keeping you updated all the way.
Confirmation
Once your match is locked in, you’ll receive a text and email with all the details – your Home Assistants bio, photo and contact info so you know exactly who’s coming. They’ll reach out to you directly to set a date and time for your service and you’ll see the same friendly face each time.
The Walk-though (aka. make or break!)
Communication is absolutely key to a great regular cleaning service. On your first visit, your Home Assistant will chat through your priorities, quirks and expectations and will confirm what is achievable within the time allowed. Just like learning the steps to a new dance, it may take a service or two for your Home Assistant to learn the unique rhythm of your home.
Payment
On the day of your service, simply pay your Home Assistant directly via cash or bank transfer – whichever works best for you. If you require an invoice or receipt, simply let them know and they’ll be happy to provide this for you.
Follow-up
This isn’t a ‘book and forget’ kinda matching platform, we’re actually quite invested in the ‘happily ever after.’ After your regular clean, we’ll check in to make sure everything went smoothly (and continue to along the way). Feedback is how we all improve and grow, our Home Assistants aren’t superhuman, but they’re full of heart and care and want to make sure they’re giving you the help you need.
With over 700+ 4.8 Star Google Reviews, we’re pretty chuffed to share our reputation as Australia’s most particular matchmakers for regular domestic cleaners in Australia.
FAQs
How much will a Regular Service Cost?
Your regular service is a flat hourly rate of $60 per hour, per Home Assistant (paid directly to your Home Assistant on your service days).
You choose how much time you would like yo book, with a minimum callout of $120 (up to 2 hours).
This is a set rate for all tasks – there are no extra costs for things that need more elbow grease (like top of the fridge, skirting boards or organising your linen cupboard). So even if you do need more time one week, you know exactly how much it will cost.
When booking, we suggest selecting the amount of time based on your budget – your Home Assistant will then confirm what can be achieved within the time allowed.
As the priorities of every home are different, communication with your Home Assistant is the key for a great service experience on both sides.
How much time should I book for?
We suggest booking the amount of time based on your budget. If you’re not sure how much can be done in the time you’ve booked, don’t worry! Your Home Assistant will be really clear about what is possible as you discuss your priorities together (you can always add more time if you wish or trim down your priorities and rotate different tasks across services).
Kindly note, there is a minimum callout value of $120 for a regular service. Pop over to the ‘Match Me Now’ button for pricing and service options.
Do I need to supply anything?
For hygiene reasons, your Home Assistant will ask to use your vacuum, mop/bucket and your preferred cleaning products that will be required to complete the tasks you have in mind for your service. Think cloths, brushes, multi-purpose, glass cleaner, floor cleaner etc. This also allows your Home Assistant to use what is suitable for any unique surfaces or preferences you have for your home.
Kindly note: Equipping your Home Assistant with a vacuum that doesn’t sound like a crop duster or stick vacuum that has way more than 10mins charge is a great start. If your equipment isn’t in top working order or you don’t have the tools needed for your requests, it may affect the outcome of your service so this needs to be kept in mind. Unsure? Simply check-in with your Home Assistant before your service on what you require, and they’ll be happy to assist.
How can I be sure my Home Assistant has a squeaky clean track record?
We’re stringent in making sure all due diligence is done. Police checks, public liability insurance and references are all checked (and then double checked) for your peace of mind. We don’t stop there either – your Home Assistant is personally interviewed and recruited based on their service energy and life experience. Because we’ve been at this since 1994, we know how to find truly good people. In fact, for every person we recruit, 99 others have been screened out!
