Two simple ways to get help at home
Whether you need the full works or just the big hitters done well, we’ve got you. Same picky standards, same quality people – just different levels of support to suit your life (and your budget).
Services Options
Two ways to get help. Different levels of support. Same picky standards.
Your match for anything home life. From cleaning, laundry and tidying to dog walking or meal prep – whatever the week demands. Your Home Assistant gets to know you and your home — and flexes to what you need, mix it up each visit, same hourly rate.
- Weekly or fortnightly
- Independent Home Assistants are Police Checked and have Public Liability Insurance.
- Your Home Assistant will get to know you and your home better with every service.
$60/hour/person.
* Min callout $120 for up to 2 hours.
Floors and bathrooms (including loos) done well. No kitchen, no dusting, no extras, that’s it. For the people who don’t need the full menu – just the big hitters that actually make your home feel clean and everything else manageable.
- Weekly or fortnightly
- Independent Cleaners are Police Checked and have Public Liability Insurance.
- No kitchens, no dusting, no extras
$50/hour/person.
* Min callout $100 for up to 2 hours.
Your Match
One in a hundred – literally.
For every Home Assistant or Cleaner that eagerly arrives at your doorstep, we’ve screened out 99 others. Using our two-decades of experience and a sixth sense for finding good people, we invest in recruitment, screening and ongoing skills support for every person we match you with. This amazing human will get to know you and your home better with every service.
Here are the perks…
Highly selective. Uncompromising.
We don’t take risks with our own family, just like we won’t with yours. Our Home Assistants and Cleaners are fully screened and insured to ensure a squeaky-clean track record.
Free Replacements
We’re here for the long-haul. To ensure our service is soooo consistently good, this replacement guarantee provides you with free replacement support for regular services. Making transitions effortless and solving the revolving door by keeping you with a match when life moves them on to a new chapter.
The Match Guarantee
Let’s be honest, things can go wrong sometimes (yep, we’re all human!). Our promise to you? We’ll move mountains to find your keeper, but we’ve got your back if life hands you a human moment. So in the slight chance that we don’t match you with a keeper for a regular service booking, simply tell us why and we’ll replace them with a better fit and your next service is on us!
Your clean, your way
Living with kid mess? Pantry chaos? Or bathroom build-up? We get it – every home is different, and every week is different. By giving you the power to choose how much help you need, this service responds to the demands of real life.
You can book online (yep, even in your pj’s!). It only takes a few minutes and gives you back hours of quality time – hooray for more time!
All the help you need, in one simple matching service
What happens after you book?…
Hand-matched
First things first, give yourself a high five – you really do deserve this! While you celebrate, we start matching you with a Home Assistant or Cleaner (there are no rushed Tinder-style swipes happening around here!). We know you’re excited to meet your match, so we do our best to introduce you within a week of your booking and will keep you updated along the way.
Confirmation
Once we find your match, you will receive booking confirmation via text and email with the contact details and a bio of your Home Assistant or Cleaner (along with a photo of them). This means you will know all about the wonderful human coming to your home (and have some handy ice-breakers up your sleeve).
Your Home Assistant or Cleaner will then be in touch with you shortly after to organise a date and time for your service that suits you both.
Walk-through
The best relationships are built on great communication! Your match would love to meet you in person on your first visit to discuss your priorities, wish list and your home’s quirks (like how you line up the kitchen canisters or you favourite floor product).
You’ll also discuss time and expectations. Your Home Assistant or Cleaner can work miracles, but even miracles need enough time. If your home needs more attention than the booked time allows, they’ll be upfront about what’s possible. No surprises, just honest conversations keeping things nice and clear.
Follow-up
If you have a question about your booking or its status, feel free to contact us or see our handy FAQs. We have a real person behind our requests for feedback (yes, we want to make sure you’re happy with your match!).
Our Client Experience Team (affectionately called the Mother Ducks), will check in shortly after your first service to see how everything went, and then follow up regularly when needed to support and nurture you and your match along the way.
The Match Guarantee
Because sometimes even matchmakers get it wrong.
Let’s be honest: matching isn’t an exact science. Even after kissing 4,000 frogs a month, sometimes we miss. That’s why we have this guarantee. If your regular match didn’t hit the mark, just tell us why. We’ll help match you with a better fit and your next service is on us. Simple as that.
FAQs
What is the difference between a Barefoots Basics Cleaner and a Home Assistant?
Great Question!
Barefoot Basics Cleaners focus on floors and bathrooms only. It’s a simple streamlined service for those who just want the big hitters done well, without the extras.
Home Assistants are far more than cleaners. We identify people with a natural energy to serve, unique superpowers and life experience, enabling us to support you with a service that can flex with the demands of everyday home life – think laundry, unpacking your grocery delivery or taking the dog for a spin around the block.
Every Home Assistant has their own special interests and skills (there are foodies, mums and avid gardeners, just to name a few), so simply ask what else they can offer, and they’ll be happy to help!
Not sure which one’s right for you? If you just want the heavy lifting, aka. your floors sparkling and bathrooms gleaming, Barefoot Basics has you covered. If you want a helping hand across all things home life, a Home Assistant is your match.
What’s included in my service?
It depends on which service you choose!
For Barefoot Basics, it’s simple – floors and bathrooms, and that’s it. No kitchens, no dusting, no extras. Just the big hitters, done well. Book the time that suits your home size and budget and your Barefoot Basics Cleaner will get to work on what matters most underfoot.
For Home Assistant services, there’s no generic checklist of inclusions. Simply book the amount of time that suits your budget and set the priorities. These can be the same at each service, or you can mix things up as you need.
Some clients choose a consistent set of tasks, then their Home Assistant tackles deeper jobs as needed – think oven, tidying the linen cupboard, dusting the fans – meaning you never need to spring clean again. Others like to mix it up week to week according to what’s happening at home – prepping the guest room for in-laws, cleaning out the toy cupboard, a quick grocery run to top up the essentials.
This arrangement gives you the ultimate flexibility at the same flat hourly rate!
How much time should I book for?
We suggest booking based on your budget and the size of your home.
Not sure how much can be done in the time you’ve booked? Don’t worry! Whether you’re booking a Barefoot Basics Cleaner or a Home Assistant, they’ll be upfront about what’s achievable and discuss your priorities together.
For Barefoot Basics, there’s a handy sizing guide on the booking form to help you work out how much time you’ll need for your floors and bathrooms.
For Home Assistant services, time will depend on how many tasks you’d like covered – from floors to folding, meal prep to dog walking. You can always add more time if you wish, or trim down your priorities and rotate different tasks across services.
Kindly note, there are minimum booking times for each service. Pop over to the ‘Match Me Now‘ button for pricing and service options.
What should I expect at my first service?
Every home is different – so whether you like hospital corners or you’re more ‘loose-n-free’ we want to know! Your Home Assistant or Cleaner will make every effort to get to know the quirks of your home but bear in mind this may take a couple of services. That’s why it’s important to meet them at your first service and explain your priorities and how you like things done.
We don’t end the ‘getting to know you’ stage there – the more feedback you can give, the more your match can tailor your service and become the expert of your home. Send this feedback straight to your Home Assistant or Cleaner, or pass it along to our ‘Mother Ducks’ who check in with you after your first service and throughout your journey.
Do I need to supply anything?
For hygiene reasons in order to keep things clean (pardon the pun) – your Home Assistant/Cleaner will ask to use your vacuum/mop/bucket and your preferred eco-friendly cleaning products that may be required to complete the tasks you have in mind for your service (safe for their health, yours and the environment). Think cloths, brushes, multi-purpose, glass cleaner, floor cleaner etc. This also allows them to use what is suitable for any unique surfaces or preferences you have for your home.
*Kindly note: If your equipment isn’t in great working order (AKA your vacuum is on its last legs, or your stick vacuum only has the energy for a quick 10 minute clean), it may affect the outcome of your service.
Handy Equipment List for Barefoot Basics here.
Handy Equipment List for Home Assistants here.
Sound like the help you need?
From our family to yours, we’ve been matching great people since 1994. Let us help you find yours…