Dependable help, on the regular

Kid mess, dog fluff and even meal prep – we’ve got you. Simply tell us what makes you light up with joy when you open the front door.

House Cleaning Services

Every week is different, every home is different…

We get it! So, we made a better way to find help for your home.

Our housekeeping service gives you regular cleaning, which includes *everything* you don’t have time for. You can mix things up as you need – have the windows cleaned one week and the out of control linen cupboard rearranged the next. This is your clean your way.

Simply choose the amount of time you want to book. It’s all at one affordable flat hourly rate, which means there are no hidden costs for certain tasks or checklists full of things you don’t need.

Membership

Our cleaners are one in a hundred – literally.

For every cleaner that eagerly arrives at your doorstep, we’ve screened out 99 others. Using our two-decades of experience and a sixth sense for finding good people, this membership allows us to invest in recruitment, screening and ongoing skills support for every cleaner we match you with. This amazing human will get to know you and your home better with every service.

Here are the perks…

asterisk

Highly selective. Uncompromising.

We don’t take risks with our own family, just like we won’t with yours. Our Home Assistants are fully screened and insured to ensure a squeaky-clean track record.

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Free Replacements

We’re here for the long-haul. To ensure our service is soooo consistently good, this membership provides you with free replacement support for up to 12 months. Making transitions effortless and solving the revolving door by keeping you with a Home Assistant when life moves them on to a new chapter.

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Keeper Guarantee

Let’s be honest, things can go wrong sometimes (yep, we’re all human!). Our promise to you? We’ll move mountains to find your keeper, but we’ve got your back if life hands you a human moment. So in the slight chance that we don’t find your keeper, simply tell us why and we’ll replace them with a better fit and your next service on us!

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Your clean, your way

Living with kid mess? Pantry chaos? Or bathroom build-up? We get it – every home is different, and every week is different. By giving you the power to mix things up as you need, this service responds to the demands of real life. It’s allllll the help you need in one fully inclusive service.

Membership ($240) is paid at the time of booking and is separate from your regular service cost.

You can book online (yep, even in your pj’s!). It only takes a few minutes and gives you back hours of quality time – hooray for more time!

All the help you need, in one simple service

Cleaning is the heart of what do, but there’s more help on hand if you need it!

Bathroom mirrors

Cleaning

With both basic and deep cleaning in one handy service, you can mix and match what gets done.

Housekeeping

Think chopping the veggies for dinner, ironing, watering the plants and organising the pantry.

housekeeping
Cleaning with dog

Home Help

Have someone pick up the dry cleaning or groceries, or even ask your Home Assistant to walk the dog.

What happens after you book?…

1.
HandMatched

Hand-matched

First things first, give yourself a high five – you really do deserve this! While you celebrate, we start matching you with a Home Assistant (there are no rushed Tinder-style swipes happening around here!). This process is a true labour of love that may take up to 2 weeks, but we will keep you in the loop.

2.
Welcoming House cleaners

Confirmation

Once we find your match, you will receive booking confirmation via text and email with the contact details and a bio of your Home Assistant (along with a photo of them). This means you will know all about the wonderful human coming to your home (and have some handy ice-breakers up your sleeve).

Your Home Assistant will then be in touch with you shortly after to organise a date and time for your service that suits you both.

3.
WalkThrough

Walk-through

The best relationships are built on great communication! We ask that you’re available to meet with your Home Assistant on their first visit to discuss your priorities, wish list and your cute quirks (like how you line up the kitchen canisters or arrange your cushions). They will then be able to confirm what can be achieved within the time allowed. Since we don’t run off a generic cleaning checklist, this lets us personalise your service.

4.
White towel

Follow-up

We have a real person behind our requests for feedback (yes, we want to make sure you’re happy!). Our client experience team (affectionately called the Mother Ducks), will check in shortly after your first service to see how everything went. We then follow up regularly to support and nurture you and our Home Assistants along the way. From the moment you book, you can contact our Mother Ducks as much as you need – we love hearing from you!

Keeper Guarantee

Every home is different – and the amazing human we hand-match you with will get to know you and your home better with every service. But in the event that we don’t find your keeper, simply tell us why and we will organise a replacement with a better fit and your next service on us!

FAQs

What is the difference between a cleaner and a Home Assistant?

We call our cleaners Home Assistants to acknowledge they are far more than cleaners! Identifying people with a natural energy to serve, unique superpowers and life experience, enables us to support you with a service that can flex with the demands of everyday home life (think, raking the leaves outside, prepping the kids’ lunches or unpacking your grocery delivery). 

Of course, cleaning is still the heart of what we do – BUT if there is something more you want done, you do not need to limit your service to floors, bathrooms and dusting. Every Home Assistant has their own special interests and skills (there are foodies, mums and avid gardeners, just to name a few), so simply ask what else they can offer, and they’ll be happy to help! Oh yes, and you can mix and match allllll these things for the same flat hourly rate.

What’s included in my service?

It’s up to you! With us, there’s not a generic checklist of inclusions (here’s why). Simply book the amount of time that suits your budget and set the priorities. These can be the same at each service, or you can mix things up as you need. Some clients choose to have a consistent set of tasks completed, then their Home Assistant does deeper cleaning jobs as they’re needed (think oven, tidying the linen cupboard and dusting the fans – meaning you never need to spring clean again!).

While others like to mix it up from week to week according to what is happening in their home (think prepping the guest room for in-laws, cleaning out the toy cupboard, a quick grocery run to top up the essentials). This arrangement gives you the ultimate flexibility at the same flat hourly rate.

How much time should I book for?

We suggest booking the amount of time based on your budget. If you’re not sure how much can be done in the time you’ve booked, don’t worry. Your Home Assistant will be really clear about what is possible as you discuss your priorities together (you can always add more time if you wish or trim down your priorities and rotate different tasks across services). Kindly note, there is a minimum booking time of 3 hours.

Is the membership and service fee the same thing?

These are separate – here’s how it works…

Membership ($240):

Membership is paid at the time of booking your service with Family Clean and is separate from your regular service cost. 

For every cleaner that eagerly arrives at your doorstep, we’ve screened out 99 others. Using our two-decades of experience and a sixth sense for finding good people, this membership allows us to invest in recruitment, screening and ongoing skills support for every cleaner we match you with. This amazing human will get to know you and your home better with every service.

Here are the perks…

Highly selective. Uncompromising.

We don’t take risks with our own family, just like we won’t with yours. Our Home Assistants are fully screened and insured to ensure a squeaky-clean track record.

Free Replacements

We’re here for the long-haul. To ensure our service is soooo consistently good, this membership provides you with free replacement support for up to 12 months. Making transitions effortless and solving the revolving door by keeping you with a Home Assistant when life moves them on to a new chapter.

Keeper Guarantee 

Let’s be honest, things go wrong sometimes (yep, we’re all human!). Our promise to you? We’ll move mountains to find your keeper, but we’ve got your back if life hands you a human moment. So in the slight chance that we don’t find your keeper, simply tell us why and we’ll replace them with a better fit and your next service on us!

Your clean, your way

Living with kid mess? Pantry chaos? Or bathroom build-up? We get it – every home is different, and every week is different. By giving you the power to mix things up as you need, this service responds to the demands of real life. It’s allllll the help you need in one fully inclusive service.

The Nitty Gritty: 

  • Membership is not a deposit for your first service – your service cost is paid directly to your Home Assistant on your service days.
  • If we can’t find a suitable Home Assistant within our 2-week matching period, we will reach out to let you know and will happily provide you with a membership refund. Or, you can opt to wait as we continue our search.
  • Once you have been matched from your initial booking, we are unable to offer a refund on your membership but for your peace of mind, we are always on hand to help if you have any questions.
  • Membership gives you a minimum of 12 months replacement support (this is not a rolling membership). Membership payment will only apply again should you need a replacement after 12 months.

Service cost: Your service is charged at a flat hourly rate of $45 per hour, per Home Assistant. This is paid directly to your Home Assistant on your service days.

What should I expect at my first service?

Every home is different – so whether you like hospital corners or you’re more ‘loose-n-free’, we want to know! Your Home Assistant will make every effort to get to know the quirks of your home but bear in mind this may take a couple of services. That is why it’s important to meet your Home Assistant at your first service and explain your priorities and how you like things done.

We don’t end the ‘getting to know you’ stage there – the more feedback you can give, the more your Home Assistant can tailor your service and become the expert of your home. Send this feedback straight to your Home Assistant or pass it along to our Mother Ducks who check in with you after your first service.

Do I need to supply anything?

For hygiene reasons in order to keep things clean (pardon the pun) – your Home Assistant will ask to use your vacuum, mop/bucket and your preferred eco-friendly cleaning products that will be required to complete the tasks you have in mind for your service (safe for their health, yours and the environment). Think cloths, brushes, multi-purpose, glass cleaner, floor cleaner etc. This also allows your Home Assistant to use what is suitable for any unique surfaces or preferences you have for your home.

*Kindly note: If your equipment isn’t in great working order (AKA your vacuum is on its last legs, or your stick vacuum only has the energy for a quick 10 minute clean), it may affect the outcome of your service so this needs to be kept in mind.

Sound like the help you need?

From our family to yours, we’ve been finding dream cleaners since 1994. Let us help you find yours…

BOOK NOW