WHAT MAKES US THE GOOD KIND OF DIFFERENT?

They say you cannot choose your family, but we are very selective with ours. And that’s what makes our service so consistently good. From the cleaners we recruit, to the Mother Ducks team at HQ and our customers and their families. We value people above all else.

 

We place cleaners in your home who know that it takes good communication to get your cleaning to-do-list out of your head and taken are of. To find that special person who you are comfortable talking to, we only recruit the best.

Who will you be matched with? Book online and see what makes us the good kind of different.

WHEN YOU CHOOSE FAMILY
CLEAN, YOU GET...

MORE... A FULLY INCLUSIVE SERVICE

Don’t pay extra for windows, ovens or laundry. Our regular cleaning service has a flat hourly rate for ALL tasks. Have the basics done at each service (like the bathrooms, floors and kitchen surfaces) and switch up the rest of your wishlist as you need. Get the pantry organised one week and the skirting boards cleaned the next.. So what do you want our cleaners to help with first?

A GOOD-OLD FASHIONED HONESTY POLICY

Valuing people above all else means being honest, always. Your cleaner will discuss your priorities with you and explain what can be achieved in your booking timeframe – so the only surprises you ever get are the good kind, like an ordered Tupperware drawer.

A WIDE COMMUNITY OF CLEANERS AND HOUSEKEEPERS

Across Brisbane and Sydney, we have a community of cleaners who specialise in long-term placements for regular cleaning. Once you make a booking, we jump straight onto matching you with a cleaner who can be there as soon as possible. With such a large network and customer support team, we make it effortless to find the cleaner who is a natural fit for your home.

ONE IN A HUNDRED CLEANER, LITERALLY.

For every cleaner we recruit, we have screened out around 99 other potential candidates. With years of hands-on experience, we know the kind of people who will make your face light up – and that’s why we guarantee your perfect match.

THE LUXURY OF CHOICE

Being an agency, we flex around your lifestyle. So whether you need a fill- in while your regular cleaner is on leave or more services added to your regular clean, all you have to do is ask and our Mother Ducks will make it happen.

AN ECO FRIENDLY CLEANING PRODUCTS TOUCH

We believe in making ethical choices. That is why we connect you with eco-friendly cleaners. Your home is cleaned with Australian and locally made brands that smell amazing and work even better, and your cleaner supplies all of these products as part of their service. No nasty chemicals, at no extra cost.

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Book Online

What would you like to tick off your to-do list?… You choose the budget and we’ll take care of the rest.

How booking works:

  1. Book online 
    Select the amount of time you would like to book or let us estimate it based on your home size. Then tell us what’s on your wish list in your booking, so that we can hand match you with the right cleaner for your home.
  2. Secure your booking with our Placement Fee ($140)
    This final step in the booking process allows us to start prioritising your match with a long-term dependable placement (minimum 6 months).
    As we specialise in regular cleaning, this placement fee guarantees that you enjoy long-term placements and free replacements for up to 6 months.

    *In the event that we can’t find a suitable match for your home within 2 weeks, we will offer to refund the total cost of your placement fee, or you can choose to stay on the waitlist and we will continue your search.

    Please note: This is separate to your regular service cost which is paid directly to your cleaner on your service days.

  3. We find your match!
    Once we find your match, you will receive an email and text confirmation including a profile of your cleaner and their contact details. Your cleaner will then be in touch to set up a time and schedule that works for you.
  4. Tell us how it went
    We check in after your first service to see how everything went (because we want to make sure you’re happy!). There are real people behind this request for feedback who are ready to help you get the most out of your service and to support our crews in providing the best care for your home.

Like to know more about how our service works before booking? You’re thorough – we like it! See our ‘How it Works‘ page for more information or feel free to Contact Us, we’re here to help.