FAQs
What’s included in my service?
It’s up to you! With us, there’s not a generic checklist of inclusions (here’s why). Simply book the amount of time that suits your budget and set the priorities. These can be the same at each service for a regular service, or you can mix things up as you need. For a regular service, some clients choose to have a consistent set of tasks completed, then their Home Assistant does deeper cleaning jobs as they’re needed (think oven, tidying the linen cupboard and dusting the fans – meaning you never need to spring clean again!). While others like to mix it up from week to week according to what is happening in their home (think prepping the guest room for in-laws, cleaning out the toy cupboard, a quick grocery run to top up the essentials).
For once-off services, simply prioritise your top few tasks and your wish-list tasks and your Home Assistant will be able to confirm what is achievable within the time allowed.
How much time should I book for?
We suggest booking the amount of time based on your budget. If you’re not sure how much can be done in the time you’ve booked, don’t worry! Your Home Assistant will be really clear about what is possible as you discuss your priorities together (you can always add more time if you wish or trim down your priorities and rotate different tasks across services).
Kindly note, there is a minimum callout value for regular and once-off services. Pop over to the ‘Match Me Now’ button for pricing and service options.
What makes you different from other cleaners and housekeepers in Melbourne?
Back in 94′, we started playing matchmaker – finding people who needed a hand with home life and people born to lend one. Simple as that. Just a lot pickier about it these days.
Every month we meet around 4,000 people who want to be Home Assistants. We welcome about 40. They might be the one who remembers exactly how you take your tea, challenges you to Scrabble, or knows that sometimes the best help is pretending not to help at all. That’s worth kissing a few frogs for.
Your Home Assistant is not a rigid checklist Melbourne cleaner. They’re high-flex to the unique needs of your home, because every home is different. Mix and match your priorities all for the same flat hourly rate.
Our Match Guarantee for regular services also means you can try us risk-free – if you’re not 100% happy with your Home Assistant after they’ve had a chance to get to know the groove of your home, simply tell us why and we’ll organise a free replacement and provide your next service on the house!
What happens after I book online?
First things first, we start looking for a Home Assistant to match you with (this is the fun part!). During periods of high demand, this may take up to a week, but we keep you updated along the way. Once we’ve played cupid, you receive a booking confirmation via email and text with your Home Assistant’s profile and contact details (this lets you know who is coming to your home and gives you some handy icebreakers). Your Home Assistant will then get in touch directly to arrange a day and time for your service that suits you both.
