FAQs
What’s included in my service?
It depends on which service you choose!
For Barefoot Basics, it’s straightforward — floors and bathrooms, done well. No kitchens, no dusting, no extras. Just the big hitters that make your Melbourne home feel clean. Book the time that suits your budget and your cleaner will get to work.
For Home Assistant services, you’re in the driver’s seat. Book the amount of time that works for you and set the priorities. These can stay the same each visit, or you can mix things up week to week depending on what life throws at you.
Some clients like consistency — regular cleaning tasks each visit, with their Home Assistant tackling deeper jobs as needed (think oven, linen cupboard, dusting the fans — meaning you never need to spring clean again). Others prefer to switch it up — prepping the guest room for in-laws one week, cleaning out the toy cupboard and doing a quick grocery run the next. Your clean, your way.
How much time should I book for?
Unsure what’s achievable in the time? No stress. Your Barefoot Basics Cleaner or Home Assistant will be upfront about what can get done and talk through your priorities with you.
For Barefoot Basics, check out the sizing guide on the booking form — it’ll help you estimate how long your floors and bathrooms will take.
For Home Assistants, there’s flexibility to add more time, scale back the list, or rotate tasks across visits. Whatever works for your Melbourne home.
Minimum booking times apply. Pop over to the ‘Match Me Now’ button for pricing and service options.
What makes you different from other cleaners and housekeepers in Melbourne?
Back in ’94, we started playing matchmaker – finding people who needed a hand with home life and people born to lend one. Simple as that. Just a lot pickier about it these days.
Every month we meet around 4,000 people who want to join our crew. We welcome about 40. Whether they’re a Barefoot Basics Cleaner who takes pride in floors you’d happily walk barefoot on, or a Home Assistant who remembers exactly how you take your tea and knows that sometimes the best help is pretending not to help at all — that’s worth kissing a few frogs for.
Two ways to get help:
Barefoot Basics — Floors and bathrooms, done well. Consistent, reliable, no fuss.
Home Assistant — High-flex to the unique needs of your Melbourne home. Mix and match your priorities, all for the same flat hourly rate.
Our Match Guarantee means you can try us risk-free. Not 100% happy with your match after they’ve had a chance to learn the groove of your home? Just tell us why and we’ll organise a free replacement — plus your next service is on us.
What happens after I book online?
First things first — we start finding the right match for you (this is the fun part!). During busy periods, it may take up to a week, but we’ll keep you in the loop along the way.
Once we’ve played cupid, you’ll receive a booking confirmation via email and text with your match’s profile and contact details. So you’ll know exactly who’s coming to your Melbourne home — and have a few icebreakers ready.
From there, your Barefoot Basics Cleaner or Home Assistant will reach out directly to lock in a day and time that works for you both.
For Barefoot Basics, they’ll confirm the details and get started on your floors and bathrooms.
For Home Assistants, expect a walk-through on the first visit to chat through your priorities, your wish list, and all the little quirks of your home.
