These are separate – here’s how it works…
Membership is paid at the time of booking your service with Family Clean and is separate from your regular service cost.
For every cleaner that eagerly arrives at your doorstep, we’ve screened out 99 others. Using our two-decades of experience and a sixth sense for finding good people, this membership allows us to invest in recruitment, screening and ongoing skills support for every cleaner we match you with. This amazing human will get to know you and your home better with every service.
Here are the perks…
Highly selective. Uncompromising.
We don’t take risks with our own family, just like we won’t with yours. Our Home Assistants are fully screened and insured to ensure a squeaky-clean track record.
We’re here for the long-haul. To ensure our service is soooo consistently good, this membership provides you with free replacement support for up to 12 months. Making transitions effortless and solving the revolving door by keeping you with a Home Assistant when life moves them on to a new chapter.
Let’s be honest, things go wrong sometimes (yep, we’re all human!). Our promise to you? We’ll move mountains to find your keeper, but we’ve got your back if life hands you a human moment. So in the slight chance that we don’t find your keeper, simply tell us why and we’ll replace them with a better fit and your next service on us!
Your clean, your way
Living with kid mess? Pantry chaos? Or bathroom build-up? We get it – every home is different, and every week is different. By giving you the power to mix things up as you need, this service responds to the demands of real life. It’s allllll the help you need in one fully inclusive service.
The Nitty Gritty:
- Membership is not a deposit for your first service – your service cost is paid directly to your Home Assistant on your service days.
- If we can’t find a suitable Home Assistant within our 2-week matching period, we will reach out to let you know and will happily provide you with a membership refund. Or, you can opt to wait as we continue our search.
- Once you have been matched from your initial booking, we are unable to offer a refund on your membership but for your peace of mind, we are always on hand to help if you have any questions.
- Membership gives you a minimum of 12 months replacement support (this is not a rolling membership). Membership payment will only apply again should you need a replacement after 12 months.
Service cost: Your service is charged at a flat hourly rate of $45 per hour, per Home Assistant. This is paid directly to your Home Assistant on your service days.