Your health comes first

If you have an existing cleaning service or you need help at home, we are sure you have a few questions regarding COVID-19 and your health.

During times like this we take our name, Family Clean, straight to heart. Our customers, cleaning crews and Mother Ducks are all part of one big family. And just like family, we are banding together to keep everyone safe.

Contactless Services

For periods of high transmission we have implemented contactless service principles with our crews to keep both you and our crews as safe as possible. These contactless principles are:

Advance Health Communication:

Before services are due, be sure to communicate that you and your household are healthy and also give our crews the opportunity to do the same.

Contactless Appointments:

Allows you to distance yourself in another room of your home, spend some time outside or leave the house to get supplies or walk the dog while our crews get to work cleaning and sanitising your home.

Treating and disinfecting high-touch areas:

You can request particular focus on cleaning and hygienically sanitising high-touch areas in the home such as:

  • Door handles
  • Light switches
  • Sink & Tap fittings
  • Bench tops
  • Stair rails
  • Intercoms
  • TV & electric remote controls
  • Appliance handles
  • Window handles

Hand and face protection:

If you prefer gloves and masks to be worn – simply communicate this with your crew and adhere to current government guidelines to keep everyone feeling safe and protected.

Regular Health Updates

Our small business really does feel like a family to us, and we’re doing everything we can to keep our crews healthy, supported and engaged in their work. Our Mother Ducks are staying across the news and health updates, and sending updates to crews about how they can protect their health and yours. These updates include recommended hygiene practices and the latest government guidelines.

We have never seen ourselves as just a cleaning business, because we understand that what we really do is help others. Whether that’s allowing you to regain family time or offering home help if you’re physically unable to clean, we will always be here to assist.

We understand you may have questions specific to your home and family, so please contact us. Our Mother Ducks are well informed and on standby to help: [email protected]